| Achieving
Excellence in Customer Service |
| Target
Audience: |
All Employees |
| Duration: |
One - day |
| Course
Overview: |
Why deliver excellent customer service? To retain
your customers, enhance your reputation/image, increase
your revenue, and ensure your organization’s
survival. If any of these reasons apply to your organization,
then you must experience this workshop. Today’s
customers are more informed than their predecessors; they
also demand more and are willing to seek services
elsewhere. The purpose of every organization is to
satisfy the needs of its customers. Failure to do
so results in a variety of negative consequences.
|
| Objectives: |
This interactive workshop provides
employees with key principles for delivering excellent
services to their customers. During the workshop, participants
will experience customer interactions and situations
relevant to their work environment. On the spot coaching
and feedback from expert facilitators will allow participants
to immediately transfer learning back to the workplace.
Upon completing this workshop, participants
will be more equipped to:
- Manage customer expectations
- Communicate effectively with customers
- Strengthen customer relationships
- Effectively work with difficult, dissatisfied, and
irate customers
- Decrease errors and mistakes when providing services
- Continuously improve their customer satisfaction
skills
- Help their organization become recognized for its
outstanding customer service
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