Organizational culture is the pattern of beliefs, values, rituals, and sentiments shared by the members of an organization. It influences the behavior of all individuals and groups within the organization. Culture impacts most aspects of organizational life such as: how decision are made, who makes them, how rewards as distributed, how employees and customers are treated and more.

Leading Organizational Change is an interactive one day workshop that allows participants to become active change agents within their organization. Using a diagnostic tool employees will identify cultural elements around how people within the organization treat each other and their customers; and begin to identify elements of a new, productive, customer and employee focused culture. The Collaborative Change Model™, will help participants identify strategies for bringing about change