One of the most common points of frustration for customers and persons providing services is the use of outdated or cumbersome processes. Such processes often lead to delay in services and unsatisfactory outcomes for the organization, employees, and customers.

This 1 ½-day workshop is designed to introduce participants to the concept of process improvement. Participants will learn key terminology and tools that are vital to Continuous Process Improvement (CPI) initiatives. They will learn to apply a proven systematic model for implementing CPI initiatives.